Thanks so much for taking the time to respond, Ken @kcase. It’s helpful to know that Omni deemphasizes the forums and the Slack channel because of the way it has chosen internally to track user issues. I had no idea. I’m doubly grateful, then, for the unsupported efforts of @Mockman, @draft8, @unlocked2412, and (occasionally) @Sal.
My specific case is apparently an instance of “let no good deed go unpunished.” Your good deed was to venture, despite the second class nature of the channel, into this 2017 thread Dynamic Named Styles based on text or saved filter? and mention the upcoming ability to “create an automation handler which notices when a row changes and automatically updates its format based on that row’s content.” You provided a tantalizing example that would make possible “conditional formatting” similar to other applications.
That all sounded great to me and I think others in that thread, and I’ve read similar questions since on the forum, and on Slack (after I became aware of the existence of the Slack channel). It was encouraging to see an entry for Handler in the API documentation (which I only dimly understand, but originally took to be strong evidence of implementation).
Have I understood correctly that it is because forum participants did not ALSO immediately and persistently send emails to Omni Support saying they understood and wanted the feature announced by Omni management on the forum over three years ago that the feature never materialized?
If that’s the case, then I’d say, “Houston, we have a communication problem!”
Scripting/automation is hard. It really helps to see what specific problems others are encountering and how they can be solved, and just to get a feel for what’s possible. One-on-one email and telephone support just doesn’t fill the need. It’s unrealistic to expect users to get an answer by email and then turn around and post the solution publicly.
That leaves a nice (and I assume expensive to develop) capability mostly lost on many users because of the way Omni has chosen to track support issues.
