For background on why the Omni-hosted forum has, alas, become a place for good questions like this to go to die, from being ignored for weeks and months, see https://discourse.omnigroup.com/t/its-a-pity-omni-doesnt-monitor-its-forums-more-closely.
@kcase apparently favors private conversations directly with support humans. Users learning automation like to study public questions and responses. (I would love to see how to handle this.)
Maybe @unlocked2412 or @draft8 and @Sal will have time to help on this problem.
