Badge icon doesn't update with a new Due item

#1

Just wondering if others see this behaviour before I log a support ticket.

Briefly:

  1. OmniFocus 2 for iPhone lets me know, via Notifications, that I have a new due item
  2. I see the notification but don’t open OF2
  3. The badge icon for OF2 does not update to indicate that I have a due item
  4. I’m busy doing something else so I can’t do that thing right now
  5. I forget that I have a due item, because the OF2 icon shows nothing
  6. Sadness prevails

Also:

  • I do have Background Refresh turned on for OF2
  • I do have badge icons turned on, and if I open the app the icon appears

Is this “expected behaviour”? Shouldn’t background refresh be changing the icon for me?

I’m finding it difficult to trust my truly important, must-do tasks to OF2 because of this. I only assign a due time if something really must get done by that time, and it’s too easy to miss a notification or dismiss it because I’m in the middle of something else. I have OF2 in my Dock for a reason, and that reason is that I’ll always see it, and if there’s a red badge there then I know that there is something I absolutely must do.

As it is, if there’s something I can’t miss at a certain time I’m using the excellent Due.app to pester me because I know it will get in my face. But I don’t want to have to do that. I have a to-do system, and it’s OmniFocus. In this instance, however, it isn’t working.

Just me? I hope so, at least then it might be fixable…

Thanks.
j.

#2

Bueller? Bueller?

I’d love for anyone to say “yep” or “nope” so I know if I’m going mad or not?

#3

The badge icon only updates when the app is open. See here and here for similar reports, and there are probably others.

#4

Thanks for the reply, teronel.

That’s massively disappointing. It basically renders OF on the iPhone unusable for me. (I don’t want to sound melodramatic - it really does.)

Why can the excellent Due.app - just updated! - manage this? It’s clearly technically possible. Omni Group, any feedback? I really do want to use OF as my primary “remember to do this thing” app… :-(

#5

This is in our development database. The best way to ask for features and report bugs is by emailing omnifocus@omnigroup.com

#6

Thanks, I’ll do that.

I’d argue it’s hardly a “feature” that needs requesting, however…

#7

I think sent in a request for this a while ago too. I’m not sure how difficult this is to implement, as some apps seem to do it, and others don’t.

#8

This really needs to be done in my opinion as well…

#9

I would agree that this would be an awesome add. That said, I’m in the app often enough that it stays updated as it is. I can’t say I’ve ever noticed it.

#10

I see that this post hasn’t been updated or answered in a while, but this really does need to happen. Developers - will we be able to see this soon?

#11

Ah I thought there was an issue with my notifications. Well, at least I am not the only one, but I agree, this would be extremely convenient.