These are user forums. Omni Group employees will respond from time to time, but only when they’ve got time.
For official support, you can contact them via email at firstname.lastname@example.org where they’ll typically respond within 24 hours. For immediate help they offer phone support during business hours (US Pacific Coast time).
Thanks for the info. I guess that’s fair enough, but it’d be nice if their employees gave users some indication on their stance on known issues on the forum instead of just leaving us hanging. This forum was created and is run and maintained by them, no?
Informing your users of a known issue (and if there are plans to fix it, or just leave it there) shouldn’t require a support request - that’s just a waste of support personnel time. I would have thought that (saving time) would have been one of the main drivers for setting up such a forum, but then leaving the work of actually inform the customers of bugs to other customers is a little lame, don’t you think?.