It’s been a long while since I’ve needed a CRM, but it’s that time again. However, when I test drive CRM options, they all seem like a poor fit. I’m trying an experiment – I’m going to try to use OF4 for my CRM as well as my projects and tasks.
Please offer me your tips and suggestions. I’m just making this up as I go.
Here’s what I’m trying so far:
- I have a project called “Contacts” for storing tasks that are contact related without belonging to another project goal.
- I have a tag called “Data” for storing facts rather than tasks, and it’s placed on hold so the data doesn’t pop up in task lists
- I have a tag hierarchy for my contacts that looks something like this:
CRM
WORK
TimCook
WalterIsaacs
PALS
ToshiroMifune
MarionMorrison
- I have a Perspective called CRM that shows all tasks, limits to those containing tags under the main CRM tag, grouped by tag, sorted by date added. I collapse all the non-name tags and just look at each contact name.
- I copy text messages into the notes field and tag as Data for a log;
- I link to emails and web pages in the notes field, tag as Data for communications history.
So far, it’s been helpful. As the number of contacts I’m tracking increases, I’ve needed to make more subgroups so I don’t have long lists. I think I might make a perspective to show me just the available CRM tasks like a dashboard.
I appreciate any help or suggestions.