Transparent Background of PNGs are Printing


#1

I am trying to print a project that uses .pngs with a transparent background. Things look great on my screen, and the project looks perfect when I look at it with Preview.

A problem, however, shows up when I send my file to the printer. There is a “shadow” around every object that has a transparent background.

The problem seems to something I have inadvertently changed as I have been creating these projects for about a year, and it is only in the last month or so I have had this happen to me.

I have no control over the printer as I take my files to Staples to be printed.

Any suggestions would be most appreciated.

Cindy


#2

You might get some suggestions from other OmniGraffle users here, but I’d recommend also contacting Omni’s support humans by sending email to omnigraffle@omnigroup.com: we respond to most support requests by the end of the following business day. If you’re able to provide a sample document that demonstrates the issue, that would be helpful! (Ideally also a photo of what you’re seeing come out of the printer, so we can see exactly what you mean.)


#3

Thank you for the suggestion. I feel as if I have tugged on the shirt sleeves of the real people at Omni too often… I do research everything and read the support material first and believe they are there to support professional users, and I am just a crafter.

But… I will because I can’t solve this problem, either!

lol
Thank you, kcase!