Unable to Unlock a Shared layer in OmniGraffle 6 (from a file created with OmniGraffle 5)

OmniGraffle OmniGraffle for Mac
#1

I just got OmniGraffle 6 and noticed when I opened an previous file that was created with OmniGraffle 5, I was unable to unlock a shared layer. Is there a setting / option that is preventing me from unlocking this layer?

#2

Have you checked whether the Pro upgrade is unlocked in OmniGraffle 6? Our support page has detailed instructions on upgrading to OmniGraffle 6 Pro, including how to make sure the new app knows it’s been upgraded.

#3

I’m also having the same problem, now across versions. I just downloaded the latest version and there are no shared layers. If I open an older document that contains shared layers, they are locked. Please help.

Best;
Paula

#4

Paula, can you also please confirm that you have successfully unlocked Pro?

#5

I just called support. It turns out I was running an in app purchase version and a pro version. That is why my shared layers were unaccessible or not available at all. I now have updated the pro version and deleted the other versions and my problem is solved. Thanks!