There likely is an answer. But, alas, I don’t know what it is. And Omni has decided to just let user questions here go answered for weeks, months, even years in some cases. See @kcase posts in this thread:. It's a pity Omni doesn't monitor its forums more closely!
So it appears the best (or least bad) option is to try emailing support. Unfortunately, the rest of us won’t be able to see the answer unless you repost it here.
You could also try your luck on the Slack channel (link in the footer of the Omnigroup.com webpage).
