The best way to reach our support team with technical questions like these is to send email or to call us on the telephone during business hours. We do sometimes catch conversations like these in the forums or Slack (as I am in this moment), but these public communication channels are set up for customers to be able to communicate with each other, not directly with us.
We track and answer every email sent to our support team, striving to answer each message within one business day. It’s a much faster, much more reliable way to get a response to any question you want answered by us.
