Post and email feature requests, but don’t complain how long it takes or assume your pet feature must be their priority.
And this is why a public issue tracker is important. I have no way of knowing if my “pet feature” is really only important to me, or 3000 other people also want it but they sent their messages via email to Omni support.
Compare this: Trello to what we have now with OmniFocus
This is one of the reasons why I’m so frustrated with OmniFocus at the moment. I have no idea if my “pet feature” is in progress, planned, or someone decided that it just won’t be done. If I knew that OmniFocus folks work on feature A at the moment because 40 other people complain that it’s missing, I would have much easier time just waiting for my turn.
Right now, sending a feature request to Omni feels like throwing a mail into a mailbox with no collection time specified.
